Delivery

Delivery

How do we deliver the best service?

We use trusted courier services and the most efficient haulage companies in the UK & Ireland who themselves have vast experience in delivering goods fast and on time throughout the UK & Ireland. 

How long will your order take to arrive?

Due to the scale of products we retail we utilise a number of carriers dependent on the size and / or weight. It is very important to us that your product is delivered as professionally as possible. We always look to balance speed and quality of delivery to provide the best possible solution. If you have any specific requirements contact us to discuss before placing your order and we will do everything we can to accommodate. 

The vast majority of our order will arrive within 5 working days but some orders could take up to 10 working days. Special or custom orders lead times will be detailed during the order process. 

If you are ordering multiple items please note your order may be fulfilled by different carriers with product arriving at different times / days. 

We aim to deliver as quickly as possible and often over achieve on stated delivery times. 

Delivery times / days cannot be guaranteed and as deliveries are carried out by specialist third parties Fix a Gym Distribution Ltd will not be held liable for any deliveries that fall outside this timescale. We’ll always let you know if there is an unusual delivery time or if items are out of stock. You’ll generally find that our website states if items are in stock or not.If your delivery is a made to order item, or for something we don’t stock and the delivery time is different from what is stated, we will keep you informed of when you’ll receive your order. Please Note: delivery and delivery time is a best estimate and is not contractual. Our standard delivery days are Mon – Fri (8am – 6pm).

 

How much does delivery cost?

Free delivery is available on UK mainland orders over £99*

Orders under £99 are subject to our standard delivery charge of £7.99

 

All delivery charges are automatically calculated in line with the dimensions and weight(s) of your purchase(s), these will all be clearly shown during the checkout process, prior to any payment being requested.

For deliveries to the Channel Islands, IOM, IOW, Scottish Highlands and Scottish Islands, we may need to contact you after you have placed the order to discuss an amended delivery charge. If at any time we have to amend a delivery charge, you will be free to cancel the order at no cost.

In all cases where we charge for delivery we are as fair as possible. We only charge you what we pay ourselves.

What happens when you receive your items?

If we deliver your item by courier then a signature will be required. We advise you to check the packaging for any obvious damage before signing for your order. If you see damage then indicate this on the note when you sign. Most of the time your order will arrive safe and sound but accidents do occasionally happen.

On occasions the outer packaging on heavier items can become damaged during transit. In most cases this will have no impact on the goods themselves and means that the packaging will have served its purpose in protecting your product. 

If you are unhappy with how your item has arrived then please contact us at:  0117 2565 077 or use the Contact Us page.

Our main aim is to make you happy when you buy from us so we’ll deal with any problems as promptly as possible.

Please also note that as we deliver heavy, bulky items our carriers will sometimes need your assistance when offloading. The driver will not be able / premitted to enter your premises so please ensure you have adequate support when the product arrives. 

Please let us know if you will be unable to help the delivery driver when placing your order. We’ll make suitable arrangements if this is the case.

If you book an installed service everything is taken care for you with the product built in the room of choice.

Important: If you book a 2 Man Delivery and are not available when your delivery is scheduled, the couriers charge us. We would have to pass on the charge to you in this case so please make sure you are available when booking the special 2 Man Delivery Service.

If you refuse the delivery for any other reason that the goods being damaged in transit or if you have already informed sales@ukfitnessequipment.co.uk of your wish to cancel your order, you are liable for all outward and return freight charges. If any of the larger products will not fit through doors or stairwells, and delivery is refused or returned, you will be responsible for all outward and return freight costs. Please call us for box dimensions if you have any access concerns. 
 
 

 

Do you have restricted access?

We understand that some people live in places where access is restricted like flats, narrow roads or other areas where it may be hard to get a large package or a large lorry into.

Please let us know about this when entering your details when placing your order. There’s a box for you to fill in with any specific instructions relating to your order.

Do we deliver outside UK Mainland?

Yes although delivery will need to be quoted. Contact us with your requirements and we will come back to you.  

Customer Service contact information

For any further information, please write to;

Fix A Gym Distribution Limited T/A UK Fitness Equipment
Whiteladies Road Business Centre
Clifton
Bristol
BS8 1PD
 
 
Customer Service and Sales Office Hours:

Monday – Thursday 10.00am to 5.30pm, Friday 10.00am to 4.30pm

Email: sales@ukfitnessequipment.co.uk, or call the customer service support team on;  0117 2565 077

 

Company Information

UK Fitness Equipment is the trading name for Fix A Gym Distribution.

We are proudly part of Fix A Gym Group, the UK’s leading specialist home and commercial equipment supplier for the UK and Ireland.

Company Number: NI665103 Registered office address: 137 York Road, Belfast, Northern Ireland, BT15 3GZ

 
 
 

 

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