Shipping & Returns
How much does my delivery cost?
Free delivery is available on UK mainland orders over £299*.
Orders under £299 are subject to delivery charges based on total order weight which is calculated at checkout.
*Some areas may be subject to a delivery quotation. These include: Central London, Highlands and Islands.
Do you have restricted access? We understand that some people live in places where access is restricted like flats, narrow roads or other areas where it may be hard to get a large package or a large lorry into. Please let us know about this when entering your details when placing your order. There’s a box for you to fill in with any specific instructions relating to your order.
How long will my order take to arrive?
The vast majority of IN STOCK products are fulfilled within 3-5 working days however please allow up to 10 working days. However due to Covid 19 and certain stock challenges this can be longer. We’ll always let you know if there is a lead time on a product or if items are out of stock.
Free delivery is available on UK mainland orders over £299*.
Orders under £299 are subject to delivery charges based on total order weight which is calculated at checkout.
*Some areas may be subject to a delivery quotation. These include: Central London, Highlands and Islands.
Do you have restricted access? We understand that some people live in places where access is restricted like flats, narrow roads or other areas where it may be hard to get a large package or a large lorry into. Please let us know about this when entering your details when placing your order. There’s a box for you to fill in with any specific instructions relating to your order.
How long will my order take to arrive?
The vast majority of IN STOCK products are fulfilled within 3-5 working days however please allow up to 10 working days. However due to Covid 19 and certain stock challenges this can be longer. We’ll always let you know if there is a lead time on a product or if items are out of stock.
How will my order be delivered?
If we are installing the product for you we will ship the order direct to the local installer and they will book a install date and bring the product/s on the day.
If you are self assembling, the larger equipment will be safely delivered via professional palletised delivery. Once the order is at the local depot they will call to advise the delivery date. Please note that as we deliver heavy, bulky items our carriers will sometimes need your assistance when offloading. The driver will not be able / permitted to enter your premises so please ensure you have adequate support when the product arrives.
Smaller items will be shipped via parcel carrier and you will receive text/email updates directly from them.
For special orders we also use our own, dedicated delivery service. This is usually in the case of installations.
If you have any specific requirements contact us to discuss before placing your order and we will do everything we can to accommodate.
Please Note: delivery and delivery time is a best estimate and is not contractual. Our standard delivery days are Mon – Fri (8am – 6pm)
What Happens when I receive my order?
If we deliver your item by courier then a signature will be required. We advise you to check the packaging for any obvious damage before signing for your order. If you see damage then indicate this on the note when you sign.
On occasions the outer packaging on heavier items can become damaged during transit. In most cases this will have no impact on the goods themselves and means that the packaging will have served its purpose in protecting your product.
If you are unhappy with how your item has arrived then please contact us at: 0800 334 5755 or use the Contact Us page.
Please also note that as we deliver heavy, bulky items our carriers will sometimes need your assistance when offloading.
Please let us know if you will be unable to help the delivery driver when placing your order. We’ll make suitable arrangements if this is the case.
What Happens if I have an issue?
What Happens if I have an issue?
Our main aim is to make you happy when you buy from us so we’ll deal with any problems as promptly as possible.
What happens if I want to return my order?
What happens if I want to return my order?
At UK Fitness Equipment we understand that making purchases online is not always easy. We have invested time on documenting the product so you can make informed decisions on your purchase. If something is not clear or you require more information please contact us directly. We want to exceed your expectations and our advice and knowledge is always freely available to our customers.
We offer a 14 day Money Back Promise to give you piece of mind on your purchase and you can get a refund for whatever reason. The product must be returned to us in NEW unused condition in the original packaging.
For our full refund policy please click here.
We offer a 14 day Money Back Promise to give you piece of mind on your purchase and you can get a refund for whatever reason. The product must be returned to us in NEW unused condition in the original packaging.
For our full refund policy please click here.
